Frequently Asked Questions
Everything you need to know about bringing Lifely furniture into your home.
What is the estimated delivery time for my furniture?
Most orders are processed within 1-2 business days. Delivery typically takes 3-7 business days depending on your location, though remote areas may require additional time.
Do you offer a warranty on your products?
Yes, all Lifely products come with a standard 12-month warranty covering manufacturing defects and structural integrity to ensure your peace of mind.
What is your return policy if I change my mind?
We offer a 14-day change-of-mind return policy. The item must be in its original packaging and unassembled. Please note that return shipping costs are the responsibility of the customer.
Does the furniture arrive pre-assembled?
To ensure safe transit and affordable shipping, most of our items are flat-packed. We include comprehensive, easy-to-follow instructions and all necessary hardware in every box.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and flexible payment options like Afterpay and Zip Pay.
How can I track the status of my order?
Once your order has been dispatched, you will receive an email notification containing a tracking number and a link to our courier's live tracking portal.